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Uride Help Center

What is URIDE?

Uride Network (Pvt.) Ltd is a private car service company  that allows you to hire a car using a dedicated mobile App or website and within minutes a chauffeur-driven comfortable car will pick you up and take you to your destination.

Is Uride safe to use?

All captains and their vehicles are vetted and verified by the Uride Authorities. The complain management team at Uride is dedicated to solve any complaints that arise about the services on prompt basis.

How can I register for Uride services?

Every new user has to register either on the website or our app by following the below steps:

  • Open the Uride website/app and tap on Register and move on to the next screen

    SIGN UP google-playapp-store

  • You are offered to register by providing the requested information: full name, valid email address and password (kindly choose a complex one for security), a valid mobile number (on which you will receive the verification code) and an optional referral code if you have one. Please tap on Register after filling the relevant data.

  • As an alternate to the above process,  you are offered to sign up for Uride services via Facebook.

  • You will be requested to enter a verification code (OTP), which you will receive shortly via SMS after tapping on Register

  • You will have to enter the verification code (OTP) and confirm

What should I do if I didn’t receive my verification code (OTP)?

On some occasions, due to network failures or other unforeseen reasons, the verification SMS may not be received properly on your mobile. If you don’t receive the SMS, kindly try to register again in an hour.

How do I create booking?

You can create all your bookings through the Uride App. Just set your pick-up and drop-off points, select ride and our servers will ping your route request to nearest captain. You’ll be notified via SMS and in-app notification when a driver has confirmed your booking.

Request a Uride:-

1-requestanuride

Get a Ride:-

2-getaride

Track Your Captain:-

3-trackyourcaptain

Feel Not Alone:-

4-feelnotalone-new

What is the verification code?

A code is generated by our system when you sign up for Uride the  first time. You should receive this code through an SMS automatically right after clicking on Register

The purpose of the verification code is to confirm that you are the owner of the mobile number listed to ensure the necessary security of your account.

Congratulations! You are now ready to enjoy your first ride with Uride!

I called a Uride Car and the Captain did not arrive. What should I do?

As you booked the ride, we send you all the details of Car & Captain coming to pick you and if you have more further concerned, do email us support@uride.pk or call on 11-11-URIDE (111-187-433)

How many trips can I book in a day?

You can book unlimited number of rides a day

How do I pay the Captain?

Making the payment for your ride is easy. You can pay by cash to the captain directly after you have taken your ride or through credit card, easy paisa or your wallet. Select either of the options before you make the booking.